Jira Service Management

{"xsrfToken":"0dae04f9d0ffb534a3b57be7829835a9a38c47c5_lout","branding":{"id":"1","key":"support","name":"Assistance e-Santé Occitanie","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0091b0","headerLinkHoverBGColor":"#0091b0","headerBadgeColor":"#0091b0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2129810e-0688-446c-8827-c8e9a552e5a0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YjEwNjQwOS01MDdhLTRkNWEtYjZhYS0yODIzNzE1NmM3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxMjk4MTBlLTA2ODgtNDQ2Yy04ODI3LWM4ZTlhNTUyZTVhMCI6WyJyZWFkIl19LCJleHAiOjE2OTYyNDg5MTgsIm5iZiI6MTY5NjI0ODMxOH0.388WjhGhJjcA8fsmzNps0xREFK3F6flA0EuNIT6fVlI&client=5b106409-507a-4d5a-b6aa-28237156c7f7&mode=fit","logoId":"2129810e-0688-446c-8827-c8e9a552e5a0","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur l'assistance e-santé Occitanie","sharedPortalName":"Assistance e-santé Occitanie","userInitialAnnouncementHeader":"Informations importantes","userInitialAnnouncementMessageWiki":"Pour suivre vos demandes de manières plus fluides, nous vous invitons à vous connecter ou vous créer un compte via le bouton \"Connexion\" en haut à droite de cette page.\nMerci de ne pas saisir dans cet espace d’échange des données de santé (définies à l’article 4-15 du RGPD)\nMentions Légales Jira Service Management : <a href=\"https://www.atlassian.com/fr/legal/cloud-terms-of-service\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.atlassian.com/fr/legal/cloud-terms-of-service</a>","translations":{"en-US":{"localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur l'assistance e-santé Occitanie","sharedPortalName":"Assistance e-santé Occitanie","announcementHeader":"Informations importantes","announcementMessage":"Pour suivre vos demandes de manières plus fluides, nous vous invitons à vous connecter ou vous créer un compte via le bouton \"Connexion\" en haut à droite de cette page.\n\nMerci de ne pas saisir dans cet espace d’échange des données de santé (définies à l’article 4-15 du RGPD)\n\nMentions Légales Jira Service Management :\n[https://www.atlassian.com/fr/legal/cloud-terms-of-service]","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#44badc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f33e2938-fc4d-442f-b6e5-444799a4a486/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YjEwNjQwOS01MDdhLTRkNWEtYjZhYS0yODIzNzE1NmM3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzM2UyOTM4LWZjNGQtNDQyZi1iNmU1LTQ0NDc5OWE0YTQ4NiI6WyJyZWFkIl19LCJleHAiOjE2OTYyNDg5MTgsIm5iZiI6MTY5NjI0ODMxOH0.rX2T-9Z27sfvj6tpbfxs_0uj_VVu-EOH0VoroN52v2Y&client=5b106409-507a-4d5a-b6aa-28237156c7f7&height=300&mode=fit","bannerMediaApiFileId":"f33e2938-fc4d-442f-b6e5-444799a4a486","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"support","projectId":10000,"serviceDeskId":1,"name":"Assistance e-Santé Occitanie","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"122","name":"Formulaire d'Inscription Portail d'Accès Services e-Santé","descriptionHtml":"","callToAction":"Formulaire d'Inscription Portail d'Accès Services e-Santé","introHtml":"Formulaire de demande de création de compte au Portail d'Accès Services e-Santé","icon":10588,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[1],"key":""},{"id":"2","name":"Vous avez une demande de service ?","descriptionHtml":"Vous pouvez nous poser vos question sur l'utilisation de nos outils ou sur nous faire une demande concernant l'aide à la connexion, la création de compte etc...","callToAction":"Vous avez une demande de service ?","introHtml":"Exemple : aide à l'utilisation de nos applications…,","icon":10566,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[1],"key":""},{"id":"1","name":"Vous rencontrez un dysfonctionnement sur nos services ?","descriptionHtml":"","callToAction":"Vous rencontrez un dysfonctionnement sur nos services ?","introHtml":"Exemple : application indisponible, perte de certaines fonctionnalités","icon":10565,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[1],"key":""},{"id":"129","name":"Création de compte","descriptionHtml":"","callToAction":"Création de compte","introHtml":"","icon":10592,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[],"key":""},{"id":"103","name":"Demande par email","descriptionHtml":"","callToAction":"Demande par email","introHtml":"","icon":10492,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Information générale"}],"orderMapping":{"1":[2,1,122]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ccdd720-2de3-3499-afe7-b3fb112259b5","appLinkName":"System Confluence","appLinkUrl":"https://e-sante-occitanie.atlassian.net/wiki","spaceKey":"MSS","spaceName":"01 MSS Médimail V4","spaceUrl":"https://e-sante-occitanie.atlassian.net/wiki/spaces/MSS","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://e-sante-occitanie.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":2,"projectId":10000,"form":{"name":"Vous avez une demande de service ?","descriptionHtml":"Vous pouvez nous poser vos question sur l'utilisation de nos outils ou sur nous faire une demande concernant l'aide à la connexion, la création de compte etc...","callToAction":"Vous avez une demande de service ?","intro":"Exemple : aide à l'utilisation de nos applications…,","instructions":"Vous pouvez nous poser vos question sur l'utilisation de nos outils ou sur nous faire une demande concernant l'aide à la connexion, la création de compte etc...","icon":10566,"iconUrl":"https://e-sante-occitanie.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par courrier électronique à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Logiciel concerné","description":"Veuillez choisir le logiciel pour lequel vous effectuez votre demande.","descriptionHtml":"Veuillez choisir le logiciel pour lequel vous effectuez votre demande.","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10161","label":"Autres","selected":false,"children":[]},{"value":"10185","label":"CORSO","selected":false,"children":[]},{"value":"10204","label":"Cyber","selected":false,"children":[]},{"value":"10184","label":"DCC","selected":false,"children":[]},{"value":"10182","label":"GDR","selected":false,"children":[]},{"value":"10007","label":"Medimail","selected":false,"children":[]},{"value":"10009","label":"Portail Accès Services","selected":false,"children":[]},{"value":"10010","label":"ROR","selected":false,"children":[]},{"value":"10160","label":"SI URGENCES","selected":false,"children":[]},{"value":"10011","label":"SPICO","selected":false,"children":[]},{"value":"10006","label":"Téléo","selected":false,"children":[]},{"value":"10008","label":"ViaTrajectoire","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"customfield_10083","fieldConfigId":"10183","label":"Canal d'entrée","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10192"],"values":[{"value":"10189","label":"Mail","selected":false,"children":[]},{"value":"10190","label":"Formulaire externe","selected":false,"children":[]},{"value":"10188","label":"Téléphone","selected":true,"children":[]},{"value":"10192","label":"Portail - JIRA - Clients","selected":false,"children":[]},{"value":"10191","label":"Astreinte","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10037","fieldConfigId":"10136","label":"Nom","description":"Veuillez saisir votre nom","descriptionHtml":"Veuillez saisir votre nom","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10137","label":"Prénom","description":"Veuillez saisir votre prénom","descriptionHtml":"Veuillez saisir votre prénom","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10061","fieldConfigId":"10161","label":"Département","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10035","label":"Ariège (09)","selected":false,"children":[]},{"value":"10036","label":"Aude (11)","selected":false,"children":[]},{"value":"10037","label":"Aveyron (12)","selected":false,"children":[]},{"value":"10038","label":"Gard (30)","selected":false,"children":[]},{"value":"10039","label":"Gers (32)","selected":false,"children":[]},{"value":"10040","label":"Haute-garonne (31)","selected":false,"children":[]},{"value":"10041","label":"Hautes Pyrénées (65)","selected":false,"children":[]},{"value":"10042","label":"Hérault (34)","selected":false,"children":[]},{"value":"10043","label":"Lot (46)","selected":false,"children":[]},{"value":"10044","label":"Lozère (48)","selected":false,"children":[]},{"value":"10045","label":"Pyrénées Orientales (66)","selected":false,"children":[]},{"value":"10046","label":"Tarn (81)","selected":false,"children":[]},{"value":"10047","label":"Tarn-et-garonne (82)","selected":false,"children":[]},{"value":"18598","label":"Non communiqué","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10082","fieldConfigId":"10182","label":"Téléphone","description":"Veuillez saisir un numéro de téléphone sur lequel vous êtes joignable","descriptionHtml":"Veuillez saisir un numéro de téléphone sur lequel vous êtes joignable","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10274","fieldConfigId":"10382","label":"Type d'utilisateur","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13757","label":"Professionel de santé exerçant en structure","selected":true,"children":[]},{"value":"13758","label":"Libéral","selected":false,"children":[]},{"value":"13759","label":"Usager","selected":false,"children":[]},{"value":"13760","label":"Autre","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Objet de votre demande","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":1,"date":"2023-10-02T14:05:18+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ccdd720-2de3-3499-afe7-b3fb112259b5","appLinkName":"System Confluence","appLinkUrl":"https://e-sante-occitanie.atlassian.net/wiki","spaceKey":"MSS","spaceName":"01 MSS Médimail V4","spaceUrl":"https://e-sante-occitanie.atlassian.net/wiki/spaces/MSS","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://e-sante-occitanie.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YjEwNjQwOS01MDdhLTRkNWEtYjZhYS0yODIzNzE1NmM3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2OTYyNDk1MTgsIm5iZiI6MTY5NjI0ODMxOH0.A2aimgnsfHDDALZNMuXKUt0lausfmrIMR8isMBiGbOw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"5b106409-507a-4d5a-b6aa-28237156c7f7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}